The Customer has the right to return the Products purchased on the Online Store within 14 days of receipt, provided that the Products are in perfect condition and in their original packaging.
The cost of return is the responsibility of the Customer, except if the Products are damaged or non-compliant.
The customer should be aware that in the case of purchasing live plants, their vitality may be affected after transportation. The customer should follow the maintenance instructions upon receiving the live plant.
Upon receipt and unpacking, check for any visible damage that may have been caused during transport. If the article has any damage, it should not be accepted. After signing the transport guide, GROVERDI is not responsible for any physical damage caused by transportation.
For this purpose, the customer should inform via email at sales@groverdi.com, with evidence of damage upon delivery, the user should follow the instructions given by the Online Store team for the return.
The refund will be made upon receipt of the returned product.
